FAQs

1. Is Express Delivery available for all items?

Express Delivery is only available on items that are fulfilled by AniMerch within the size of 25cm x 25cm x 25cm or equal to < 5kgs

2. How much does a Delivery cost? 

Shipping fee within the Philippines: PHP100

International Shipping: PHP 250-500

3. Will you refund my shipping charges if the item does not get delivered on time?  

There will be a refund of shipping fee if item is not delivered based on promise date. Non-Cash On Delivery orders will receive the refund the following day while Cash On Delivery needs to wait until their orders are tagged as delivered. Cash On Delivery customers are still required to pay the shipping fee to the courier and refund will be sent via voucher.

4. Will you redeliver my item if you were unable to locate my address at first attempt?

Yes, courier is required to do 2nd attempt the following day.

5. Will I get an email or SMS when my item is already for delivery?

Yes, notification will be sent to your email once your order is ready to ship and SMS will be sent to you by the courier on the actual day of delivery.